Bulk Orders of 10 or more are non-refundable/ non-exchangeable. Except for Bulk Orders or 10 or more, we do accept returns and exchanges.* My Swim Cap will only accept returns and exchanges in their original packaging postmarked within 14 days of delivery. Risk of loss of returned items remains with the buyer until items are received at My Swim Cap's facility. Therefore, we suggest purchasing insurance and tracking (for proof of delivery).
Your return should include your Packing Slip (either marked "Return" or with no markings) for credit to be properly issued. For exchanges, your Packing Slip should contain the words Exchange for Diva/Black or Exchange for Unisex/Navy or whatever the substitute item is.
NOTE: Refunds are exclusive of shipping charges; however, we do not charge any shipping fee for shipping exchanged items. If you are exchanging a Junior for an adult size, please also include a check for $2 payable to "My Swim Stuff" for each such exchange to account for the price difference.